The answersin fretta.

We accept cards (Visa, Mastercard, American Express), PayPal, MyBank (instant transfer), Apple Pay, Google Pay, Satispay and traditional bank transfer. All payments are handled by Numia (Iccrea Group), a PSP authorised by the Bank of Italy.

Yes. We never pass on card data from our site: you are redirected to Numia's secure page, with TLS 1.3 connection and 3D-Secure 2 active. We do not see or save the card numbers.

If it hasn't started yet, yes. Write to us at info@narghita.it as soon as possible with the order number - we'll try to sort it out before the parcel goes to dispatch.

For private orders we issue a receipt. If you need an invoice (VAT number, recipient code), please indicate this in the order notes or write to us after purchase.

The cost depends on the weight of the parcel and the destination. You see it at checkout once you have entered the address. In Italy we start from 9.50 € by express courier.

In Italy 24-72 hours by express courier. In Europe 3-5 working days. We ship within the next working day after ordering.

Yes, it's free. Choose 'Pick-up in showroom' at checkout: we prepare the parcel and it is ready at our showroom in Corso Buenos Aires 5 in Milan.

Yes, throughout Europe. For non-EU shipments please write to us first at info@narghita.it: we organise case by case depending on the country.

Yes, you have 14 days from delivery to exercise your right of withdrawal. The product must be undamaged, in its original packaging and never used. You can find all the details on the Returns page.

Return costs are the responsibility of the customer, unless the product is faulty or our error. In that case we also refund the return shipment.

Open personal mouthpieces, open tobacco/melts, open charcoal, personalised products and gift cards are not returnable for hygiene reasons.

Yes, we apply the 24-month legal warranty under the Consumer Code. If a product breaks down due to a factory defect, we will replace it or refund.

Have a look at our complete kits - they are designed for people starting from scratch and include hookah + bowl + charcoal + hose + accessories. Alternatively, come to the showroom: we'll help you put together the right setup.

The HMD (Heat Management Device) is a metal lid that holds the coals over the bowl: it manages heat more stably and lasts longer. Aluminium foil is more traditional, cheap and requires a little practice. Read our guide in the Magazine.

No. In Italy, retail tobacco sales are reserved by law for authorised tobacconists. Narghita imports and distributes Adalya, supplies tobacconists throughout the country and can direct customers to stocked retailers.

Yes, you will find a dedicated section in Accessories → 'Spare parts and adapters'. If you do not find what you are looking for, write to us: we often have stock that is not yet online.

No, you can buy as a guest. But if you create an account you always see the order history, the shipping status and you can save your addresses.

Go to the Account page, click 'retrieve password' and follow the instructions we send you by email.

Yes, you have a 'promo code' field at checkout, in the order summary. Enter it and click Apply - the discount is deducted from your total.